Monday, June 25, 2007

Ruling struck at "Just Say Yes" reservations policy in CA.

From the L.A. Times (6/25/07):

Ruling struck at reservations policy.
U-Haul agents are told to accept all reservations, even if they don't know if equipment will be available.

U-Haul customers who have seethed over botched reservations were vindicated last year when a California judge ruled that the company had engaged in "unlawful and fraudulent business practices."

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